These General Terms and Conditions of Sale (T&Cs) govern the sale of products via the Decado website. By confirming your order, you accept these conditions without reservation.
1. INFORMATION ABOUT THE COMPANY
1.1 Trade name: MONSIEUR VLAD GRIBINCEA
1.2 Address: 17 Avenue d'Alsace Lorraine, 93130 Noisy-le-Sec, France
1.3 SIREN number: 834916512
1.4 SIRET number: 83491651200017
2. AVAILABILITY AND PRICES OF PRODUCTS
2.1 Product Prices
The prices are indicated in euros (€), including taxes (TTC). You can also choose to view the prices in another currency directly on the site. Shipping costs will be added at checkout and vary depending on the destination and chosen delivery method.
2.2 Product Availability
Generally, the products available on the site are in stock. If, exceptionally, a product is out of stock, we will inform you promptly and provide a possible additional delay. You will also have the option to cancel your order if you do not wish to wait.
3. ORDER PROCESS
3.1 Selection and Validation of Products
When placing your order, you must carefully check the product details before confirming your cart.
3.2 Promotional Codes
If you have a promotional code, you can apply it at checkout.
3.3 Order Cancellation
You can cancel an order if the manufacturing process has not yet started. Contact us promptly to check the status of your order.
4. PAYMENT METHODS
4.1 Available Payment Options
Payment can be made via Visa, MasterCard, PayPal, and other options available at checkout.
4.2 Secure Payment
All transactions are secured via an encryption system (SSL).
5. LIMITATION OF LIABILITY
We cannot be held responsible for delays or delivery errors caused by incorrect information provided by the customer.
To the extent permitted by law, Decado cannot be held responsible for any indirect damages resulting from the use of products or services purchased through the website.
6. WARRANTIES
6.1 Light Bases (electronic products)
Light bases are covered by a legal warranty of 2 years against defects of conformity and hidden defects, in accordance with articles L217-4 and following of the French Consumer Code.
6.2 Acrylic Plates and Customized Products
For acrylic plates and other customized products made from wood or similar materials, the customer is responsible for handling them carefully. Maintenance instructions are provided on the product page. The warranty does not cover damages caused, even unintentionally, by the customer (drops, exposure to water, etc.).
7. RIGHT OF WITHDRAWAL AND RETURNS
7.1 Customized Products
The right of withdrawal does not apply to customized products, in accordance with article L221-28 of the French Consumer Code.
7.2 Non-Customized Products
Non-customized products, made to order, are not eligible for returns unless there is a manufacturing defect.
7.3 Defective Product
If a product arrives damaged or defective, it will be replaced or refunded after verification.
8. FORCE MAJEURE
In exceptional situations (natural disasters, strikes, technical failures, etc.), delays in manufacturing or delivery may occur. In these cases, we will inform you promptly and proceed with a refund if necessary.
9. PERSONAL DATA PROTECTION
We collect your information only to process your orders. Please refer to our privacy policy for more details.
10. ADDITIONAL INFORMATION ON MANUFACTURING, SHIPPING, AND DELIVERY
For detailed information on the manufacturing process, shipping, and delivery times, please refer to the corresponding pages on our website. These details are regularly updated and will provide you with the necessary information to track your order.
11. INTELLECTUAL PROPERTY
The designs, logos, and other elements on the site are protected by intellectual property rights. Any reproduction, modification, or use of these elements without prior authorization is prohibited.
12. SPECIAL ORDER CONDITIONS
12.1 Rejection of Order Due to Disrespectful Behavior
We reserve the right to reject any order in case of insults, discriminatory remarks, or disrespectful behavior toward our staff.
12.2 Rejection of Orders for Internal Policy Reasons
We reserve the right, in accordance with our internal policy, to refuse the creation of personalized items on the following themes:
- Religious symbols or messages
- Violence, war, or propaganda
- Obscenity or inappropriate content
- Illicit products or substances
- Themes related to certain celebrations, such as Christmas, Halloween, or similar holidays
- Political messages or symbols
- This list is not exhaustive: any order that conflicts with our values or the company’s policy may be refused, without further justification, at the discretion of Decado. We reserve the right to assess each order on a case-by-case basis to ensure its compliance with our values and internal policies.
13. MODIFICATION OF T&Cs
We reserve the right to modify these General Terms and Conditions of Sale at any time. The changes will be published on this page and will take effect upon publication.
